Privacy Policy

Effective Date: September 18, 2026
Last Updated: September 18, 2026

Welcome to Bonecraft Medical Technology Co., Ltd ("Bonecraft," "we," "us," or "our"). We operate the website https://bone-craft.com/ (the "Site"). We respect your privacy and are committed to protecting the personal data of our business partners, prospective clients, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our orthopedic trauma implants, or communicate with our sales team.

1. Information We Collect

Because we operate primarily as a business-to-business (B2B) supplier for hospitals, distributors, and dealers, we collect information necessary to conduct commercial transactions and provide customer support:

Contact and Commercial Data

When you submit an inquiry, request a quotation, or place an order, we may collect your name, business email address (Sale@bone-craft.com communications), phone/WhatsApp number, job title, company name, country/region, and delivery or billing address.

Transaction and Compliance Records

Details regarding requested SKUs, order volumes, lot traceability requirements, export documentation, and transaction histories.

Technical and Usage Data

Information collected automatically when browsing our Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and access timestamps.

No Patient Data

Bonecraft does not provide direct clinical care, nor do we collect, process, or store Protected Health Information (PHI) or patient personal data.

2. How We Use Your Information

We process your information strictly for legitimate commercial purposes, including:

• Responding to product inquiries and issuing commercial quotes for trauma implants.
• Managing inventory fulfillment, warehouse shipping, and international freight logistics.
• Generating export paperwork, lot traceability records, and regulatory compliance documents.
• Communicating order updates, invoices, and customer service via email or messaging channels (such as WhatsApp).
• Maintaining site security, preventing fraudulent activity, and optimizing website usability.

3. Legal Grounds for Processing

Depending on your jurisdiction (such as under the EU General Data Protection Regulation / GDPR), we process personal information on the following legal bases:

• Performance of a Contract: Necessary to fulfill purchase agreements or take preliminary steps at your request prior to entering a contract.
• Legitimate Interests: Operating our B2B commercial operations, securing our web infrastructure, and improving customer relations.
• Legal Compliance: Complying with global trade sanctions, export controls, tax laws, and medical device recordkeeping requirements.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We share information only with:

• Logistics and Freight Carriers: International couriers, freight forwarders, and customs brokers necessary to deliver physical shipments and import documentation.
• IT and Infrastructure Service Providers: Trusted cloud hosting, email delivery, and website analytics providers bound by strict confidentiality agreements.
• Legal and Regulatory Authorities: Government bodies, customs offices, or law enforcement agencies when required by applicable international trade laws or court orders.

5. Cross-Border Data Transfers

Bonecraft is headquartered in Nantong, Jiangsu Province, China. Information collected through the Site may be transferred to, stored, and processed in China or any country where our third-party infrastructure providers maintain facilities. By using our Site and submitting business inquiries, you acknowledge the transfer of your information to jurisdictions that may have different data protection regulations than your home country.

6. Data Security and Retention

Security Measures

We implement appropriate technical, organizational, and physical safeguards designed to protect personal data against unauthorized access, loss, alteration, or disclosure.

Data Retention

We retain business contact details and order documentation for as long as necessary to fulfill active commercial agreements, resolve disputes, and comply with mandatory tax, accounting, and traceability obligations.

7. Cookies and Tracking Technologies

Our Site may use basic cookies and tracking technologies to analyze web traffic and maintain essential site operations. You can configure your browser settings to refuse cookies or alert you when cookies are being sent. Disabling essential cookies may affect certain interactive features of the Site.

8. Your Data Protection Rights

Depending on your local privacy laws (such as GDPR or UK GDPR), you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete business records.
• Request the deletion of your personal data, subject to legal and regulatory retention obligations.
• Object to or restrict the processing of your data for specific business purposes.

To exercise any of these rights, contact us directly using the details provided below.

9. Independent Distributor Notice

Bonecraft operates as an independent distributor of genuine orthopedic trauma implants. All brand names, product references, and trademarks displayed on this website are the property of their respective owners and are used strictly for product identification and verification purposes.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data management practices, please contact us: